Refund & Return Policy
Welcome to our store. We are dedicated to providing you with the best shopping experience, ensuring a simple, transparent, and hassle-free return and exchange process under the following terms:
Return & Exchange Period
- Customers have the right to request a return or exchange within 14 days from the date of receiving the order.
Return & Exchange Conditions
- The item must be in its original condition as received, unused, and in resalable condition.
- The product must be in its original packaging with all accessories and tags included, if applicable.
- An original purchase invoice or order number is required to complete the return process.
Non-Returnable Items
- Perishable goods or personal care items for public health and safety reasons.
- Products that have been modified, misused, or tampered with after delivery.
Shipping Costs
- If the return is due to a manufacturing defect, product damage, or an error from our side, we will cover all return shipping and delivery fees.
- If the return is based on personal choice (e.g., change of mind), the customer will be responsible for all shipping and delivery fees.
Refund Processing
- Once the item arrives at our facility and is inspected for compliance, we will process your refund.
- Refunds will be issued to the original payment method within 7 to 14 business days, depending on your bank or payment gateway provider.